Zimbabwe’s leading mobile money platform, EcoCash was down for a few hours during the day. It seems the service is working again -for me it’s working- and EcoCash also released a statement in relation to the downtime.
The usual
If you’ve read any statement concerning downtimes or outages then you may as well stop reading at this point. If you’re still here, the statement released by EcoCash reads:
Dear Valued Customer
We apologise for service disruptions you may be experiencing in trying to transact on EcoCash. Our technical team is working to resolve the technical challenge and we will inform you as soon as normal service is restored. We regret any inconvenience caused.
It always seems to be technical challenges when anything goes wrong with these systems. Hopefully the challenges have been resolved for everyone and not just for a fortunate few.
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3 comments
Unexpected technical issues always rise from nowhere. What matters is ho quickly they get resolved and services restored to normal.
It’s not yet back up for me, however it’s refreshing to know I’m not alone. It wants requested me to change my password but it’s still giving me trouble.
Any company or enterprise that runs computer systems gets these “unexpected” problems. It just sounds so blase and casual when the same “unexpected” problems keep popping up. It means that the enterprise is in perpetual fire-fighting mode and is not doing deep analysis to SOLVE but is instead FIXING – not a good policy methinks! Reminds me of the cliche in the early 80s when payslips or bills came out with fantastic figures and the cry then was “it was a computer error”, yeah. Now it’s morphed to “unexpected problems”.