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Telco vs Liquid Home vs TelOne. Which one is the best?

TelOne Telco Liquid Home

When people think of fiber they default to just 2 providers. TelOne and Liquid Home (Zol). Not many know of Telco and yet in my short time using their fiber it seems they actually are a competent alternative to the big 2. Service is really good, I have not had any faults yet so I am yet to find out what the response time is like in that scenario. Speeds have been as consistent as advertised. They are actually pretty good. So how do they compare on prices and speeds vs the competition?

In this article I will be focusing on just the fiber packages for each ISP. The categories they will be going head to head in are:

  • Number of capped packages (More is better)
  • Number of uncapped packages (More is better)
  • Average speed of capped packages (More is better)
  • Average speed of uncapped packages (More is better)
  • Price per GB for capped packages (Less is better)
  • Fair Usage Policy for uncapped packages (You decide)

Number of capped packages

Liquid HomeTelOneTelco
Fibroniks Zoom 10GBHome Basic 10GBVelocity 42
Fibroniks Lite 40GBHome Basic Night 10+10GBSupervelocity 70
Fibroniks Lite + (NO) 40+40GBHome Extra 15GBSupervelocity 95
Fibroniks Basic Essentials 50GBHome Plus 30GBSupervelocity 165
Fibroniks Basic Essentials + (NO) 50+50GBHome Plus Night 30+30GBSupervelocity 210
Fibroniks Family Essentials 100GBHome Premier 60GBSupervelocity350
Fibroniks Family Essentials + (NO) 100 + 100GBHome Premier Night 60+60GB
Fibroniks Come Alive 150GBHome Surfer 100GB
Home Boost 200GB
Infinity Pro 500GB

The tally stands at 6 capped packages for Telco, 8 for Liquid Home and 10 for TelOne making TelOne the best when it comes to variety/choice.

(NO)-Night Owl

Number of uncapped packages

Liquid HomeTelOneTelco
Fibroniks Family EntertainmentIntenseVelocity Fire
Fibroniks Modern FamilyInfinity SupremeVelocity Ultra
Fibroniks Power PackIntense ExtraVelocity Xtreme
Fibroniks Turbo PackSuperVelocity Fire
SuperVelocity Ultra
SuperVelocity Xtreme

As for uncapped, TelOne makes do with 3 packages, Liquid Home has 4 and Telco has 6. So Telco takes the crown on variety of uncapped packages.

Average speed of capped packages

Liquid HomeTelOneTelco
Fibroniks Zoom 10MbpsHome Basic 2MbpsVelocity 2Mbps
Fibroniks Lite 10MbpsHome Basic Night 2MbpsSupervelocity 4Mbps
Fibroniks Lite + (NO) 10MbpsHome Extra 2MbpsSupervelocity 5Mbps
Fibroniks Basic Essentials 10MbpsHome Plus 3MbpsSupervelocity 5Mbps
Fibroniks Basic Essentials + (NO) 10MbpsHome Plus Night 3MbpsSupervelocity 5Mbps
Fibroniks Family Essentials 10MbpsHome Premier 5MbpsSupervelocity 5Mbps
Fibroniks Family Essentials + (NO) 10MbpsHome Premier Night 5Mbps
Fibroniks Come Alive 10MbpsHome Surfer 5Mbps
Home Boost 5Mbps
Infinity Pro 5Mbps
Average 10Mbps Average 3.7MbpsAverage 4.3Mbps

TelOne has the slowest overall capped speeds at an average speed of 3.7Mbps, Telco is ahead by a small margin at 4.3Mbps and Liquid Home has the biggest lead with an average speed of 10Mbps.

Basically all Liquid Home capped packages are set to 10Mbps. However this is what each ISP promises to give you. It does not mean that is what you’ll actually get due to factors like congestion during peak hours and depressed speeds when the network is not at it’s best.

Also note that 3.7Mbps is not slow. You can comfortably stream Netflix or YouTube videos with no buffering so it might be the slowest speed on the list but it’s plenty fast for browsing the web, scrolling in social media, streaming videos or music and even online gaming.

Average speed of uncapped packages

Liquid HomeTelOneTelco
Fibroniks Family Entertainment 20MbpsIntense 20MbpsVelocity Fire 10Mbps
Fibroniks Modern Family 30MbpsInfinity Supreme 8MbpsVelocity Ultra 15Mbps
Fibroniks Power Pack 50MbpsIntense Extra 50MbpsVelocity Xtreme 20Mbps
Fibroniks Turbo Pack 100MbpsSuperVelocity Fire 10Mbps
SuperVelocity Ultra 10Mbps
SuperVelocity Xtreme 20Mbps
Average 50MbpsAverage 26MbpsAverage 14.1Mbps

Average speeds for uncapped. Telco is bottom of the pile at an average speed of 14.1Mbps but it’s already 4.1Mbps faster than the fastest capped package. TelOne is a good gap ahead at 26Mbps and Liquid Home is comfortably ahead with an average speed of 50Mbps.

Remember these are speeds that the different ISP promise. The speeds they will deliver may not always match the ones they promise for one reason or the other.

Price per GB for capped packages

Liquid HomeTelOneTelco
Fibroniks Zoom 10GBHome Basic 10GBVelocity 42
Fibroniks Lite 40GBHome Basic Night 10+10GBSupervelocity 70
Fibroniks Lite + (NO) 40+40GBHome Extra 15GBSupervelocity 95
Fibroniks Basic Essentials 50GBHome Plus 30GBSupervelocity 165
Fibroniks Basic Essentials + (NO) 50+50GBHome Plus Night 30+30GBSupervelocity 210
Fibroniks Family Essentials 100GBHome Premier 60GBSupervelocity350
Fibroniks Family Essentials + (NO) 100 + 100GBHome Premier Night 60+60GB
Fibroniks Come Alive 150GBHome Surfer 100GB
Home Boost 200GB
Infinity Pro 500GB
Z$111.62 per GBZ$88.25 per GBZ$111.01 per GB

This one was very close. Liquid Home is the most expensive looking at price per GB by just 61 cents. TelOne is marginally cheaper. 20.7% cheaper on average than both Telco and Liquid Home. These prices are as at the time of writing this article so they can change. Just watch out for that.

Fair Usage Policy for uncapped packages

Also known as fine print. Fair Usage Policy (FUP) applies to uncapped packages and all it’s there to do is to ensure you don’t use more than what the ISP deems fair for the money you have paid.

TelOne’s FUP

For TelOne they have a data volume cap. So if you exceed a predefined number of gigabytes within a month on an unlimited package, they will disconnect you. This limit is 1TB or 1000GB for the Intense package and 2TB or 2000GB for the Intense Extra and the Infinity Supreme.

Liquid Home’s FUP

Liquid Home’s version works on your connection speed. When you use too much data especially during peak hours, at some point they will start throttling your connection speed. They have a health bar which shows you the level of throttling you will be experiencing and some possible ways of fixing it.

If the health bars are green you are safe and you have maximum speed. If they are orange then you might be getting slower speeds and you need to work on your downloads shedule. If it’s red then you are getting extremely slow connection speeds and you may want to either upgrade your package or be a night owl.

Telco’s FUP

At the time of writing, Telco informed me that they do not have any fair usage policy in place. Which is very interesting. I will definitely put it to the test since I am using it now and if anything changes I shall update this article.

That said, I personally would say Telco wins the FUP category because their unlimited has no buts…for now. TelOne comes second mainly because I’d rather empty my allocation at full speed rather than contending with a slow connection. Liquid home is 3rd because slow internet is worse than no internet for me.

Let me know which order you prefer in the comments.

Which ISP is the best?

The scores are up and before we celebrate I need to do some house keeping. In my scores, each category carries the same weight so it might not be ideal for you if you lets say put more weight on price per GB than on connection speed. And it’s ok. I have the tables in here with all the data so you can run a combination with a weighing that suits you.

I also did not include the FUP section in my tally because I think it’s subjective but if you think otherwise then come to the comments and let’s talk.

Right. It was close. Only 1 point separates all three ISPs which is impressive and also means overall you should get similar experiences across all of them.

Telco is 3rd on the list with 9 points. It’s strongest area was variety of uncapped packages and it weakest areas were variety of capped packages and average speed of uncapped packages.

TelOne is second on the list with 10 points and it’s strongest areas are variety of capped packages and the lowest price per GB. It’s weakest areas are number of uncapped packages and speed of capped packages.

Liquid Home is ontop with 11 points and it’s strongest areas are average speeds of both capped and uncapped packages with it’s weakest area being price per GB. But again it’s just a difference of 61c with Telco so they may as well be tied there.

That’s it. Liquid Home is the best ISP if we play with the numbers. I know this does not translate to the real world experience so I’m counting on you guys to give your experiences in the comments and help another Zimbo make a better buying decision.


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16 thoughts on “Telco vs Liquid Home vs TelOne. Which one is the best?

  1. Telone offers the slowest speeds. Min should be at least 10mbps if you have a fibre connection at no extra cost. But I suppose their equipment would need to be upgraded. They are so far behind.

  2. Absolute nonsense on stilts! This is a very poorly researched article. It lacks journalistic integrity and smacks of a sponsored article.

    1. Interested take.I use Telone and have used Zol as well at my house and previously have used Telco.I agree with the article by and large as it captures the essential.What did you find to be sponsored?

    2. Are you a TelOne user? They usually insist TelOne is the best and throw a hissy fit if anyone suggests otherwise😂😂😂😂

  3. I use telone Infinity Supreme and I am very happy with it. Have been using it for the past 5 years. The 8mb that they indicate on their website is not centirely orrect (or maybe thats their minimum). Using fast.com I get between 40 and 60 mbps. My downloads are always between 2mb to 10mb per second (note – not mbps) so for now am happy but it does have its days like this Saturday it was extremely slow and was getting less than 1 mbps. So when it works its excellent but there are times it will frustate on average maybe 4 days a month.

  4. Problem also is the cost of installation with most of these providers. If you live a little outside the main coverage area they will want you to pay to install for basically the entire street/ area! This is immoral at best and why I so far refuse to get fibre

    1. They have cost to run the company my friend. A company can not operate at a loss so that they give YOU internet! Always understand that the price they charge you means there is a cost they have to cover profitably to connect you

      1. How much profit and how much of that so called cost is due to the extreme inefficiency and lack of ability to be realistic?

  5. The article is comparing telone broadband as a whole. He hasn’t done his research properly. Telone Fibre can go as far as 60mbps. So we can’t compare it with any other service provider. Telone Adsl goes as much as 3.5mbps. But your article is based on Fibre. Please do your research carefully next time

  6. I use telone for my wifi @ home and also on my mobile phone (blaze line)….and I’m totally satisfied !!! With my wife @home I can stream live programmes with very little glitches next to none..not forgetting to mention their customer service its rilly excellent…when o col their 950 toll free I’m guaranteed to get any problem rectified within reasonable time….TELONE the way to Go!!!!

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