InnBucks now giving loans, here is everything you need to know about them

Leonard Sengere Avatar
100 USD, US dollars

InnBucks remains one of the most compelling fintech products to come out of Zimbabwe in the past few years, maybe ever.

They have a large branch network and those branches being at Simbisa outlets, cash is hardly a challenge for them. Most people who receive USD transfers want to cash out and that makes InnBucks convenient.

For the one sending money, InnBucks is right up there with the cheapest services. You can also readily spend money in that InnBucks wallet on fast food at said Simbisa outlets.

Or keep it in there, using InnBucks as a savings account, one that doesn’t have any monthly ledger fees like banks do. You can leave your money in there for a year and you would come back to all of it intact.

And if you have any problem, InnBucks customer support is just great. I realise that it sounds like I’ve been paid to say all this but nada. Those are just facts, InnBucks is a compelling service, it’s proper competition for EcoCash this one.

All the above are great but you could argue EcoCash is competitive on all the above. Oh, except maybe on customer service, where EcoCash’s larger customer base and/or something else might be responsible for sub-par service.

Where EcoCash has Kashagi loans, InnBucks is encroaching yet again. Although, I think EcoCash’s are more accessible as they are EcoCash-activity based whereas InnBucks loans are salary-based.

InnBucks quick loans

InnBucks is now offering loans. These loans are available to both businesses and individuals. Personal loans are available for both civil servants and private-sector employees.

All personal loans are salary-based and InnBucks will give you up to 2.5 times your net salary.

The terms

  • Interest rate – 10% per month for civil servants, 2.5-5% for private sector employees
  • Once-off admin fee – 5%
  • Once-off insurance fee – 1%
  • Maximum loan amount – US$10,000
  • Loan tenure (time to repay the loan) – 12 months

Documents to be submitted

  • Latest payslip
  • Confirmation of employment
  • National I.D/Passport

For civil servants it’s simple enough to get a loan, InnBucks has an arrangement with their employer and will collect repayments direct from the SSB.

For private sector employees who have ever approached any Micro-Financier, ngoma ndiyo-ndiyo, you know the drill, your company has to sign a Memorandum of Understanding with InnBucks. This allows them to assess the quality of employment and also to get support to garnish loan repayments.

So, if you were looking for a loan, InnBucks now provides another option.

Loan application process

You may have rushed to the InnBucks app or their USSD looking for an ‘Apply for loan’ button to find no such thing. This is how you apply.

Private sector employees

InnBucks will not be dealing with you directly. They will deal with your employer. That means you can’t just walk into an InnBucks outlet with your payslip and bank statement and leave with a loan, regardless of how impressive they are.

Instead, your employer needs to call 569 or 08677569569 (toll-free numbers) or shoot an email to mmotsi@innbucks.co.zw.

They will have to come to an agreement. InnBucks will vet the employer and will need your employer to garnish loan repayments on their behalf if they agree to loan to your company’s employees.

Only when that’s done can you then apply for a loan.

Note: this is why InnBucks had to delete the promotional material on the quick loans that they had posted on social media. The ads made it seem like a private-sector employee could just call in and get a loan. InnBucks is working on promotional material that will make the process clear.

Civil servants

You call 569 or 08677569569, toll-free numbers, and tell them you want to apply for a loan and they will give you the number of the agent closest to you.

See, InnBucks is making use of agents across the country to be able to reach as many civil servants as possible.

So, InnBucks directs you to an agent and it is to that agent that you will fill out an application form and send the documents we talked about above. The agent we talked to added ‘passport photo’ to the list above.

The agent submits everything to InnBucks who actually process everything and as an agent we talked to put it,

Money is deposited into your inbucks account within 72hrs and withdraw it at any chicken inn near you, or bakers inn and innbucks booth.

InnBucks agent

I checked, and if you’re in Kadoma you will get a Kwekwe agent, which is not ideal. Standard small-town problems, I guess.

Launch challenges

I mentioned earlier how InnBucks is known for great customer care. They dropped the ball on the launch of Quick Loans. Here was my experience trying to ‘apply for a loan’.

I saw an InnBucks tweet that they were offering loans now. I bookmarked that to come back to it later. Trying to locate that tweet revealed it had been deleted for the reasons I talked about above.

Luckily, I had a screenshot of the tweet and so I called the number that was on there (08677569569). I got the information I was looking for. All good.

However, I was surprised when I tried calling around 1pm and was told that no one could take my call, they had all gone for lunch. This was the number that customers had to call to inquire about loans and yet the InnBucks team could not stagger their lunch breaks.

I had forgotten to ask something and so when I tried calling the number above the next day, I was surprised to hear ‘the extension you dialled cannot be connected.’ What?

I then called 569 and talked to some customer care guys. They said the credit team had disabled the calls because they had been overwhelmed by the number of calls they were getting. I found that a little surprising.

Then the customer care guys told me that there was no such thing as an InnBucks agent. Anyone claiming to be one is a scam artist. This went against the information I had gotten from the credit guys.

I then talked to media relations guys and they explained that the confusion was probably that InnBucks now has the wallet side and the Microfinance side. On the wallet side, there are no InnBucks agents but the Microfinance business does have agents. The customer care guys probably had their ‘wallet hats on’ when they said there were no quick loan agents.

Information asymmetry

We got reports of some people that saw the now-deleted social media posts and then set off to the nearest Simbisa outlets they could find. Only to be told by employees there that they had no idea what they were talking about, they didn’t know about any loans.

So, internally, the InnBucks teams and departments were not on the same page. Information was not free-flowing within the organisation.

I complained about this last year when I got conflicting information on some EcoCash products from customer care guys and an Econet shop. So, apparently, it is hard to keep teams this huge on the same page.

InnBucks will need to improve on this going forward.

That’s it. That’s all you need to know about InnBucks loans. They are not as accessible as Kashagi loans but if you are eligible this seems like a decent credit option. Especially for private sector employees who can get an interest rate as low as 2.5%.

Do let us know what you think about all this in the comments section below.

Also read:

InnBucks is back as a bank, is it still as low cost as it was before?

InnBucks announces fees for 2023. Charges dropped from 5% to 3%!

EcoCash USD debit card 2.0. It does online payments now

41 comments

  1. 👽

    Innbucks is a pain inn your butt.. you can’t withdraw anything unongonzi ndokwanisa kukupayi iyi,they are damn ryt slow.i know this will come as a surprise but i will pick ecocash anyday,anyweek,anywhere and anytime panenge pasina line and e money is always there

    1. A-51🛸

      Are some locations better than others? I don’t have innbucks but I noticed one time that their queue at 5 avenue shops was moving better than the one for chicken 🤣

    2. Ryman

      Innbucks is way better. Their service is easier to use as well. I’m not too sure which innbucks the other contributor is referring to but in terms of access and service they are up there with the best.

  2. Tin tin

    Oops, it’s a lousy deal. When l saw the headline I thought the service is an exact replica of ecocash kashagi 🤪.

    1. David Masimira

      Attitude at innbucks outlets is the 1st put off. Withdrawing is a major issue unoita senge unokwereta but depositing ka1.

  3. Anonymous

    Do you know there are scammers who have access to innbucks server who are sending fake confirmations

    1. Imi Vanhu Musadaro

      Scammers exist in Zim, but access to the InnBucks server is extremely unlikely. Besides, you check your balance in the app so, I still don’t see how this scam would work.

      1. Takudzwa Zimbudzana

        One love with inbucks

  4. Jesus

    Innbucks itsvina zvayo zita ndiro rinorira but Mukuru is elegant

    1. Anonymous

      Iwe duzvi iwe…

      1. Janqueira

        Satani haunyare kutuka Jesu

  5. Tabeth Mandeya

    Innbucks has been great for me, very close to home and efficient

  6. Anonymous

    INNbucks i just want my money back, I have done cash out and it was successful but to you, you said its not reflecting that a transaction has been been made and you would reverse my money but now its more than 24 hrs and i have not seen any reversal of my money into my account. What an inconvenience!!!!!

  7. Anonymous

    Its easy to deposit ku innbucks , the customer service is super when making a deposit but nightmarish when withdrawing

  8. Doreen

    Innbucks marara improve your service pa withdrawing unoita sewakapara ngozi tibatsireiwo bcz haa unomira about 5hrs kuti unotore Mari yako better to. Use mukuru kana pasina change

    1. P Ncube

      Innbucks Bulawayo is very bad. You wait hours to deposit. Won’t even speak of withdrawal.

      1. Anonymous

        32

  9. Wellington

    Teach your employees to be customer friendly and try to fast

  10. Anonymous

    Why putting a higher interest for civil servants

  11. Wellington

    Why putting a higher interest for civil servants

  12. Belinda

    Thank you will utilize the loan on of these fine good days

  13. Nadezdah muchihwa

    Innbucks thanks for the custorm care l have nothing to complein you are doing e great job well done

  14. Nadezdah muchihwa

    Well done team innbucks handigoni nemi

  15. Livety

    Innbucks is by far the best and fast money transfer that is very convenient and user friendly

    1. Matigari

      Access forex number 1

  16. Blessing

    Do you have a WhatsApp platform?

  17. CalistoNyengera

    1000

  18. Simbarashe nyakuwambwa

    To buy building materials

    1. Simbarashe nyakuwambwa

      5946 hatcliffe extation borrowdale harare

      1. Anonymous

        Innbucks you ar good .people don’t understand that kana uchitanga zvinombonetsa but I can see you innbucks reaching to the top .keep on giving us this service

  19. Anonymous

    I think it’s fair and good.well done for non civil servants like us

  20. Simbarashe nyakuwambwa

    $200

    1. Simbarashe nyakuwambwa

      Building materials

  21. Mandlenkosi Nyoni
  22. Gift Sharimo

    I want a loan please for fees

  23. Spencer Mariano

    Innbucks is the best way of banking, sending and receiving mone at low charges

  24. Brii

    I applied for a loan their 72hours disbursement period is all lies its nw a week since i got approved total BS

  25. Adonia

    I need it

  26. Grace sedeya

    Loan

  27. Denzelmaurukira263@gmail.com

    Where is your head office??

  28. Joannes

    There is an advert on Facebook, saying individuals can access loans in 24hours after paying an upfront fee. Is this not s scam.

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