Most consumers have that quick response to Ts and Cs – simply accept everything and get access to the service that you logged in to get anyway.
The problem is you end up agreeing to certain conditions in the fine print that end up being uncomfortable. Case in point is how Google and Facebook’s Messenger service have conditions that make you wonder how much privacy is left in the digital world.
Every time I purchase Econet daily bundles I have to agree with terms and conditions before I get the bundles. That makes a lot of sense. However, while it’s very considerate of the network to talk about Ts and Cs maybe they should at least tell me what those Ts and Cs are in the first place so that I decide whether I should accept them or not.
After calling their customer care line I was informed that this disclaimer covers the number of days you can access the bundles. This is the same condition that Econet has been adjusting from the time they launched the Bundles of Joy.
Econet is proud of its Customer Services Charter and has pledged to compete on product and service quality. I guess its what has resulted in these efforts at improving the customer service experience. Lets just hope that full disclosure of what a subscriber is getting from them is part of the deal.
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