The EcoCash Mastercard VCN service is down. The service, which EcoCash subscribers use to generate Virtual Card Numbers (hence VCN), is one of the few ways Zimbabweans have to make payment to merchants outside the country.
Users of the service have been complaining on social media and other platforms that attempts to issues themselves VCNs using the services, have been failing for more than 5 days now.
An attempt to get one returns the error:
Issue faced while placing your request. Please try again
EcoCash subscribers use the Mastercard VCN to make payments on the internet, mostly on global eCommerce sites like AliExpress, Amazon and eBay. But also to buy services on sites like Facebook, Google, Godaddy and other such platforms.
We made a request for comment to Econet Wireless Zimbabwe and they had not provided an official response after a day. The company’s support center people have however been telling customers that it’s “a technical challenge on the MasterCard virtual platform” and that “all online transactions are not going through.”
We’re not sure if this means it’s just the issuing of cards that’s down, or if cards already issued are not working.
We will update once we get an official response from Econet.