Update: TelOne statement on major internet outage in Zimbabwe. Country lost 2 major internet links


As you may know, the internet was mostly down in Zimbabwe today. The main cause as we have established so far is that a Liquid Telecom fibre link supplying most of the country’s internet (directly to Liquid and ZOL customers, but also indirectly through leased capacity to TelOne, Dandemutande and other providers), was down.


So far TelOne has released a statement explaining what the issues are on their side. Essentially, they also had an outage on their Botswana link. Apparently, TelOne gets its internet from 3 sources: Botswana, Mozambique (the EASSy link), and Beitbridge (The Liquid link).

Coincidentally, therefore, the country lost two major links to the internet today. What strange so far is how whatever is supposed to be the backup link or route for the major Liquid link that went down, didn’t come up for hours. The coincidence of losing 2 major links at the same time is also quite strange.


Here’s the TelOne statement:

TelOne Statement


TelOne has since released a press release saying they are operating at 50% capacity:

TelOne wishes to advise the public of an unexpected interruption on our internet service experienced this afternoon, 5 December 2017.

This is due to faults that occurred on our main links through South Africa and Botswana. Our back-up link through Botswana has since been restored and together with the link through Mozambique we are operating at 50% capacity.

Our partners in South Africa and TelOne engineers here in Zimbabwe are on the ground working to restore full service on the said major link.

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TelOneLiquid TelecomDandemutande

TelOne is one of the several Telecoms companies operating in the Zimbabwean telecommunications and technology industry. Its main core business revolves around voice, data and internet products and services. "TelOne owns a wide range of telecommunications equipment, varying from various exchanges located in strategic areas,... Read More About TelOne

Liquid Telecom is one of the fastest growing internet service providers in Zimbabwe in particular and Africa in general. It provides state of the art fibre internet which links Zimbabwe and the Southern African region to the outside world. The company is a subsidiary of... Read More About Liquid Telecom

Dandemutande is one of the leading Broadband Internet Service Providers in Zimbabwe. It offers internet connectivity through fibre, wireless and data centre services. The company has 4 major internet services brands int he market: Utande, iWayAfrica, Africa Online and YoAfrica. Dandemutande holds an IAP Class... Read More About Dandemutande

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