Econet is having issues with calls and USSD

Valentine Muhamba

13 July 2021

It looks like all is not well at Econet. Over the course of the day making calls and accessing the USSD have gotten progressively harder to do. When I tried to make a call just now there was no connection, even though my network reception was good.

Anyone else struggling with making calls or accessing USSD on @econetzimbabwe?
— Techzim (@Techzim) July 13, 2021

It’s unclear if other Econet services have been affected but when we asked the Techzim community on Twitter there were a few who said data was also iffy. As with all matters like these, we reached out to Econet for a statement or clarification but we haven’t heard back.

Telecommunications

13 comments

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Mdluli

13 July 2021 19:04

Data connection is also a mess….automatically switches itself off and the network goes to “Emergency calls”

Reply
Anonymous Cyber Phantom

13 July 2021 19:44

The Econet data connection as at 1900hrs is totally down this side both on my phone & also the Econet dongle i’m trying to use on my PC….i’ve been trying to connect for about an hour now after buying a private WiFi bundle but it ain’t working

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ashieMK

13 July 2021 20:18

I have spent over 3 to 4 hours without bars @ all

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1. Ryan Kameza
  
  14 July 2021 21:36
  
  True I had set backs since Monday
  
  Reply
Caasi

13 July 2021 20:57

I asked for an ecocash reversal on 1 July 23:08, since then, they have been replying with this message:

Hi Buddie, we apologize for the experience. Kindly note that our EcoCash system is intermittent and we are having challenges in accessing your account. However, work is underway to restore the service. You may keep checking on us so that we can look into the issue and assist you. Any inconvenience caused is sincerely regretted. ^KGU

Just a few more weeks, I guess 😅

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William Mazango

14 July 2021 03:42

Since 7 April ecocash has not reversed my amount i had used to purchase a bundle through yomix,i have called them over 5 times to no use

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Ecom Multimedia

14 July 2021 05:47

We do livestreaming, econet data is the most expensive yet the poorest. This is not the Econet we know. Whats happening with Econet? Is this the collapse of a giant. Why has this problem taken long unaddressed?

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Sarfo

14 July 2021 15:26

Welcome to join

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GP

14 July 2021 23:10

I’ve never experienced a poor data connection like this in my entire life… Durai zve but data racho richishanda.. Pliz Econet find a way out for this

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Anonymous

15 July 2021 15:03

Given the ‘success’ of Strive Masiyiwa one wonders why his enterprises at least in Zim are such a mess? Econet/ ecocash, STEWARD, ZOL to name a few all have very poor customer service and other continuous issues! Is it his management style/ the people he employs Zimbabwe….??

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Anonymous

15 July 2021 15:04

I am sure they are stealing data and airtime too!

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Big Boss

18 July 2021 19:03

Econet has been disappointing me too much lately. I used to download files of 250MB at speeds of 1-2mb/s now its only hitting a max speed of 300kbs.

Reply
Widzo Nyamz

18 July 2021 22:21

Really, l dont know what’s happening with the data connection. Its a mess….automatically switches itself off and the network goes.

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