Remittances or money transfers are big business these days, especially during the COVID-19 pandemic. There were projections in early 2020 that forecasted a dip in remittances but the opposite was the case as saw last year Zimbabweans in the diaspora sent back US$1 billion which was a record sum. 2021 looks to be picking up where 2020 left off because according to the Mid Term Monetary Policy Statement remittances or money transfers to Zimbabwe were up 73% from the figure recorded during the same period in 2020. To find out more about the space we are joined by Matt Coquillon the founder of Mama Money.
We discussed the origins and motivations of the company as well as Mama Money’s longstanding relationship with Zimbabweans in the diaspora.
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12 thoughts on “Mama Money: the social impact money transfer service”
I jugde a service by how fast they resolve my query. When things go wrong, Mama Money is the worst followed by Shumba Money. I would never encourage my worst enemy to use Mama Money. Their customer service is trash. I have learnt the hard way to stick to proven services like Western Union and Moneygram when sending large amounts. I then use World Remit and Mukuru for smaller amounts.
We are very sorry to hear this news. Could we talk more with you? We are always looking to improve and make it better. Send us more information by emailing firstname.lastname@example.org
“…Zimbabwe has a vibrant fintech startup scene…”. I didn’t know about this. Would you mind sharing examples of these startups?
Use them at your own peril.
Nuh don’t recommend mama money.. customer service rubbish
Why not when they have a big banner on top advertising mama money😂😂😂😂😂😂😂😂😂😂😂😂
I would rather get on a bus and deliver the money to my recepient myself than to use Mama Money. Mama Money ndeye kuMama. Their customer service is trash.
Hi Paul, we apologize for your experience and appreciate your feedback. We will definitely address these issues in order to serve you better.
I have been using Mama Money to send money to Zimbabwe, and I have not experienced any delays so far. Even got a R50 discount on my first order.
Can i use ot to send money from Zimnabwe to other countries too?
People are just angry
I like how Mama Money collaborated with City Hopper, since the beginning of the year remittances have almost doubled across that platform. Mama rambai makatsika!