Telecel might be struggling but its few remaining subscribers are the happiest. Results of the Mobile Internet survey we ran.

Edwin Chabuka Avatar
Telecel, Econet, NetOne POTRAZ Report subscribers

A few weeks ago we ran a survey on your experiences with Mobile Internet performance in Zimbabwe. We collected a total of 939 responses and for all those that participated a very big thank you to you. The survey data is available to view here in the form of a spreadsheet. If there are any interesting deductions you make from the data please share in the comments. Of course, a spreadsheet is quite intimidating for some so here is a summary of the data.

Disclaimer: Econet faced a network outage in the middle of running the survey that may have affected the data.

Internet Speed

Overall

  • MNO distribution of respondents is: 68.3% Econet, 30% NetOne, and 1.7% Telecel
  • 50.1% of respondents are very unhappy with their internet speed
  • 2.4% of respondents are very happy with their internet speed
  • The average download speed tested by respondents is 7.94Mbps
  • The average upload speed tested by respondents is 4.91Mbps
  • The highest-tested download speed is 202Mbps (Econet)
  • The highest-tested upload speed is 36Mbps (Econet)
  • 9.8% of respondents recorded a speed of 0Mbps after running a speed test/speed test failed to run because of a poor internet connection.

Econet Internet speed feedback

  • Average download speed on Econet is 9.57Mbps
  • Highest recorded download speed on Econet is 202Mbps
  • 80.6% of Econet respondents are either unhappy or very unhappy with their internet speed
  • 6.8% of Econet respondents are either happy or very happy with their internet speed

NetOne Internet speed feedback

  • Average download speed on NetOne is 4.5Mbps
  • Highest recorded download speed on NetOne is 50.04Mbps
  • 82.6% of NetOne respondents are either unhappy or very unhappy with their internet speed
  • 7.5% of NetOne respondents are either happy or very happy with their internet speed

Telecel Internet speed feedback

  • Average download speed on Telecel is 8.04Mbps
  • Highest recorded download speed on Telecel is 39.33Mbps
  • 31.3% of Telecel respondents are either unhappy or very unhappy with their internet speed
  • 50.1% of Telecel respondents are either happy or very happy with their internet speed

Internet Stability and Performance

Overall

  • 49.2% of respondents report a very unstable internet connection
  • 1.8% of respondents report a very stable internet connection
  • Internet stability is very bad in the afternoon and very good in the evening

Econet Internet stability feedback

  • 87.7% of Econet respondents are either unhappy or very unhappy with their internet stability
  • 2.9% of Econet respondents are either happy or very happy with their internet stability

NetOne Internet stability feedback

  • 86.9% of NetOne respondents are either unhappy or very unhappy with their internet stability
  • 4.6% of NetOne respondents are either happy or very happy with their internet stability

Telecel Internet stability feedback

  • 56.3% of Telecel respondents are either unhappy or very unhappy with their internet stability
  • 31.3% of Telecel respondents are either happy or very happy with their internet stability

Data price and selection of data bundles

Overall

  • 80.8% of respondents are unhappy or very unhappy with the price of data bundles
  • 3.7% of respondents are happy or very happy with the price of data bundles
  • 67% of respondents are unhappy or very unhappy with the selection of data bundles
  • 8.3% of respondents are happy or very happy with the selection of bundles

Econet data price and selection of data bundles feedback

  • 87.6% of Econet respondents are unhappy or very unhappy with the price of data bundles
  • 1.5% of Econet respondents are happy or very happy with the price of data bundles
  • 70.2% of Econet respondents are unhappy or very unhappy with the selection of data bundles
  • 6.4% of Econet respondents are happy or very happy with the selection of bundles

NetOne data price and selection of data bundles feedback

  • 67.7% of NetOne respondents are unhappy or very unhappy with the price of data bundles
  • 7.1% of NetOne respondents are happy or very happy with the price of data bundles
  • 62.5% of NetOne respondents are unhappy or very unhappy with the selection of data bundles
  • 11.4% of NetOne respondents are happy or very happy with the selection of bundles

Telecel data price and selection of data bundles feedback

  • 43.8% of Telecel respondents are unhappy or very unhappy with the price of data bundles
  • 25.1% of Telecel respondents are happy or very happy with the price of data bundles
  • 18.8% of Telecel respondents are unhappy or very unhappy with the selection of data bundles
  • 31.3% of Telecel respondents are happy or very happy with the selection of bundles

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22 comments

  1. Ok

    Kuno kubva na5pm netone inotanga kunetsa

  2. Anonymous

    Where was the sample collected from(location)?

    1. Edwin Chabuka

      All over Zim

  3. Isaac

    I am either happy or very happy about the results but either way it’s fun when you notice that while Econet had a network outage, it scored slightly more than NetOne which was operating as usual when it comes to Internet Stability.

    And that 202 MB/s, is that 5G 🥺

  4. Anonymous

    Am happy with Telecel, no matter what. NO one can tell me otherwise😛❤️, #fast4gnetwork💥

    1. Anonymous PQR

      Kkkkkkk am with you here 100% the 4g is just so good.

  5. Imwe Mbeu

    Enjoy it while it lasts

  6. Lamont

    Telecel bundles last and you can even make whatsapp calls using 2G network clear

    1. Anonymous

      Seriuos?😮

  7. Jumbo

    Telecel probably has 2 people per base station. So it’s obvious why it’s fast and somewhat reliable…when it’s actually on

    1. Imi Vanhu Musadaro

      😂😂😂😂 But, their base stations don’t have backup power FYI.

      1. Anonymous PQR

        Not always but yeah they are not refueled often as their competitors

  8. Vee wekuBluez

    I will probably try to get myself a telecel sim this week. See if network yacho yakapenga kkkk coz hmmmmm Econet ma1

    1. Fanny

      This week, did I just say this week no u
      didn’t, yeah u say OMG. Go and get it today Vee u start to see your life changing,not only your life even your lifestyle. Any time you turn on the data your what’s app messages will be entering as fast as electricity moving from Kariba to your house or from hwange to your house.Also on downloading bks,movies,songs etc browsing it’s fast,4G one. U will tell me one day coz lm not kidding.

    2. Fanny

      Sorry on typing error. It should be did u just say this week not did I just say this week

    3. 24k

      syre

  9. Anonymous

    I wonder what kind of a survey this is? Skewed to users in certain areas of Hre! There’s no way countrywide that speed is close to 9.57 on econet. I would guess it’s closer to 3 for real world downloads

    1. Edwin Chabuka

      Lol. Even I was fighting the data as I was writing this. The survey was open to everyone, it’s just that Harare’s urban population is the highest of any city/town in Zimbabwe so that is just the normal distribution curve of the data

    2. Isaac

      😄 I haven’t downloaded at less that average in weeks. Last time I did a speed test, it was between 20 & 30Mbs. I actually ran out of my yomix 50mb bundle during the test

      1. GG

        Econet probably is worse than telcel. Sometimes Whatapp will just gets disconnected and reconnects days after.

  10. Fanny

    This week, did I just say this week no u
    didn’t, yeah u say OMG. Go and get it today Vee u start to see your life changing,not only your life even your lifestyle. Any time you turn on the data your what’s app messages will be entering as fast as electricity moving from Kariba to your house or from hwange to your house.Also on downloading bks,movies,songs etc browsing it’s fast,4G one. U will tell me one day coz lm not kidding.

  11. Baba John

    this was good, you should these surveys more often and sell the result’s to the networks n PORTAZ….. $$$

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