A few weeks ago we ran a survey on your experiences with Mobile Internet performance in Zimbabwe. We collected a total of 939 responses and for all those that participated a very big thank you to you. The survey data is available to view here in the form of a spreadsheet. If there are any interesting deductions you make from the data please share in the comments. Of course, a spreadsheet is quite intimidating for some so here is a summary of the data.
Disclaimer: Econet faced a network outage in the middle of running the survey that may have affected the data.
Internet Speed
Overall
- MNO distribution of respondents is: 68.3% Econet, 30% NetOne, and 1.7% Telecel
- 50.1% of respondents are very unhappy with their internet speed
- 2.4% of respondents are very happy with their internet speed
- The average download speed tested by respondents is 7.94Mbps
- The average upload speed tested by respondents is 4.91Mbps
- The highest-tested download speed is 202Mbps (Econet)
- The highest-tested upload speed is 36Mbps (Econet)
- 9.8% of respondents recorded a speed of 0Mbps after running a speed test/speed test failed to run because of a poor internet connection.
Econet Internet speed feedback
- Average download speed on Econet is 9.57Mbps
- Highest recorded download speed on Econet is 202Mbps
- 80.6% of Econet respondents are either unhappy or very unhappy with their internet speed
- 6.8% of Econet respondents are either happy or very happy with their internet speed
NetOne Internet speed feedback
- Average download speed on NetOne is 4.5Mbps
- Highest recorded download speed on NetOne is 50.04Mbps
- 82.6% of NetOne respondents are either unhappy or very unhappy with their internet speed
- 7.5% of NetOne respondents are either happy or very happy with their internet speed
Telecel Internet speed feedback
- Average download speed on Telecel is 8.04Mbps
- Highest recorded download speed on Telecel is 39.33Mbps
- 31.3% of Telecel respondents are either unhappy or very unhappy with their internet speed
- 50.1% of Telecel respondents are either happy or very happy with their internet speed
Internet Stability and Performance
Overall
- 49.2% of respondents report a very unstable internet connection
- 1.8% of respondents report a very stable internet connection
- Internet stability is very bad in the afternoon and very good in the evening
Econet Internet stability feedback
- 87.7% of Econet respondents are either unhappy or very unhappy with their internet stability
- 2.9% of Econet respondents are either happy or very happy with their internet stability
NetOne Internet stability feedback
- 86.9% of NetOne respondents are either unhappy or very unhappy with their internet stability
- 4.6% of NetOne respondents are either happy or very happy with their internet stability
Telecel Internet stability feedback
- 56.3% of Telecel respondents are either unhappy or very unhappy with their internet stability
- 31.3% of Telecel respondents are either happy or very happy with their internet stability
Data price and selection of data bundles
Overall
- 80.8% of respondents are unhappy or very unhappy with the price of data bundles
- 3.7% of respondents are happy or very happy with the price of data bundles
- 67% of respondents are unhappy or very unhappy with the selection of data bundles
- 8.3% of respondents are happy or very happy with the selection of bundles
Econet data price and selection of data bundles feedback
- 87.6% of Econet respondents are unhappy or very unhappy with the price of data bundles
- 1.5% of Econet respondents are happy or very happy with the price of data bundles
- 70.2% of Econet respondents are unhappy or very unhappy with the selection of data bundles
- 6.4% of Econet respondents are happy or very happy with the selection of bundles
NetOne data price and selection of data bundles feedback
- 67.7% of NetOne respondents are unhappy or very unhappy with the price of data bundles
- 7.1% of NetOne respondents are happy or very happy with the price of data bundles
- 62.5% of NetOne respondents are unhappy or very unhappy with the selection of data bundles
- 11.4% of NetOne respondents are happy or very happy with the selection of bundles
Telecel data price and selection of data bundles feedback
- 43.8% of Telecel respondents are unhappy or very unhappy with the price of data bundles
- 25.1% of Telecel respondents are happy or very happy with the price of data bundles
- 18.8% of Telecel respondents are unhappy or very unhappy with the selection of data bundles
- 31.3% of Telecel respondents are happy or very happy with the selection of bundles
What’s your take?