NetOne has disclosed that they compensated 177 000 OneFusion customers for the disruptions faced last month.
Back in February OneFusion subscribers started complaining about the depletion of data much quicker and disappearance of data altogether.
NetOne has now compensated 177 000 with 150MB each in compliance with POTRAZ’s order. NetOne disclosed that the move was proof of their resolve to provide value for money services to customers. Brian Mutandiro, NetOne’s acting CEO had this to say:
The move to compensate customers commenced in January 2018 after we noted with concern the numerous complaints from customers regarding the One Fusion package. As NetOne we pride ourselves in customer centricity, offering an affordable, value for money sustainable world class service. As declared in our pledge, we are dedicated to offer our customers a delightful and exceptional service experience, therefore, we shall put the best effort in everything that we do to serve customers
Back in February when the incident occurred, NetOne blamed Facebook and Whatsapp for the problems.I think the move is more in line with POTRAZ ordering NetOne and not necessarily NetOne’s goodwill but it’s still a good move regardless of where the order came from.
Clever Isaya, NetOne’s acting COO disclosed that they compensated OneFusion customers with 150MB each after they tracked OneFusion subscribers using their billing system. This seems to indicate that the affected subscribers all lost 150MB which would be an interesting coincidence if that is the actual case.
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