Econet Issues Statement About Kwese Play Service Disruption


No worries for Kwese Play users, the streaming service us still around. Earlier on we reported that Kwese Play users woke up to find a chilling message on their TVs saying that “Econet no longer offers Kwese Play”.


Luckily, that’s not the case. Apparently, they are experiencing technical problems which they are working on resolving so don’t fret.

Pan-African broadcaster, Econet Media, has noted that today customers received a notification on their devices that they have been deactivated.


Kwesé Play service was launched in partnership with Roku, a US-based OTT streaming platform. We have been in discussions with Roku regarding the viability of the Kwesé Play service.

The closure of the service and the message relayed on the device this morning was unexpected and comes at a time when we are engaged in discussions with Roku about their future plans on Africa.

We apologise for the inconvenience and are working on resolving this. Detailed communication will be provided to all customers in due course.

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52 thoughts on “Econet Issues Statement About Kwese Play Service Disruption

  1. We all paid for these units and can now do nothing with it this matter have to be addressed by whoever is responsible for this service, we as users feel that if the service cant be supplied we need our moneys back to look for a alternative product, this is pathetic!

  2. When will they be up and running- do we need to get new devices? Theses are questions that need answers asap

  3. Waiting to hear when or if it will come on again! They say the company has gone bust. They must have known this and retracted all the boxes from the market or at least offered to refund their customers.

  4. This is unacceptable. It would be nice if they had an office nearby that I could throw the now useless device through their window. It’s so frustrating to have bought something and suddenly the services just end with no reason or even warning.

  5. Why don’t you tell the truth, this service is under administration, they owe $130 000. I want my money back,pathetic service.

  6. This is getting ridiculous. I want my money back. Doesn’t look like “they are working ons the problem”….
    No warning nothing. Absolutely pathetic.

  7. Use your playstion or exboxes to watch Netflix. Econet is under liquidation so there will be no refunds. It was good. Cpunt your losses. Move on.

  8. Why is the device unable to just operate like a normal TV box? Surely Netflix and other apps including the usb port should still be able to operate? What am i missing?

    1. This is my question. There must be a way to turn it into a simple streaming device. Once we have internet we have access to almost everything.

  9. Its been more than 2 weeks and kwese isnt fixed as yet. Every time i try to call the customer service they say they going to call me back but i dont ever get any calls. This is ridiculous. We need answers now as to when this issue is gonna be solved.

  10. Econet is under administration. There was never a technical problem. Now have a useless device and nothing to watch!

    1. My argument is surely they can broadcast software that will remove the Kwese platform and turn it into a simple streaming device

    2. No announcement to say ..and trying to get hold of any of these companies is or oiling for s needle in a haystack
      Very sad and disgusting indeed as we don’t have this problems in South Africa
      I’m now sitting with a kweze play box that can do jack
      Disgusting service from them all!!!!!

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