Zimbabwe and regional technology news and updates

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You can now receive PayPal transfers directly into an EcoCash USD wallet

EcoCash has announced that it has partnered with PayPal for users in Zimbabwe to receive international remittances through its existing partnership with global cross-border remittance giant Thunes. “Leveraging our Hub partnership with Thunes, we are excited to add Xoom, a PayPal money transfer service, to our growing number of remittance partners to Zimbabwe,” . EcoCash […]

EcoCash makes it easier to ask for money from friends and family, markets it terribly

We have all been there, you are a little short on money and need someone to bail you out. It’s a little awkward when you have to ask someone for a handout but what can you do when the need arises? So, you shoot your benefactor a text message or a quick call. Or if […]

EcoCash physical Mastercard is back (again) & it still can’t do online payments

A couple of months ago EcoCash announced that it was entering the domestic remittance game as well as pushing the company’s FCA wallet. This was quite a surprise because the prevailing assumption was that EcoCash was in some sort of conflict with the regulators. However, as it turned out, this was not the case as […]

EcoCash upgrades security, enhancing customer data protection & privacy

EcoCash, Zimbabwe’s leading mobile money platform, has introduced additional security enhancements to its platform to beef up customer data privacy and strengthen the system’s security. The measures announced by the company’s Chief Operating Officer, Munyaradzi Nhamo today, include protecting the customer’s identity by ensuring that when making merchant payments in shops or paying bills at […]

Govt’s 4% forex tax spoils OneMoney Remit’s 0% fee promotion

OneMoney’s domestic remittance service (OneMoney Remit) has announced that it is no longer charging its 3% fee for the first transaction you make and if you are sending anything US$10 or more. Introducing the OneMoney Remit Zero Charges promotion!! Send at least USD 10 locally using OneMoney Remit and enjoy: · Zero charges for your […]

EcoCash says service is back up after hours-long outage.

Mobile Money Operator, EcoCash Zimbabwe which went down this morning has announced on its Twitter page that the service is back up and running. EcoCash post on social media reads as follows. Dear Valued Customer We are happy to advise that all EcoCash services are fully restored and are working normally. You can now Do […]

EcoCash is down

Zimbabwe’s biggest mobile money operator, EcoCash is experiencing some technical challenges this morning as Twitter is awash with customers saying they can’t perform transactions, all the way to being unable to access EcoCash via its *151# USSD. “Our sincere apologies for the unfortunate experience. Kindly note that the EcoCash platform is currently down, our technical […]

NetOne at ZITF2022: “driving the metaverse”, agritech, e-tolls, smart services & more

NetOne had one of the more fascinating stands at the Zimbabwe International Trade Fair (ZITF2022). The state-owned mobile network operator (MNO) is really pushing the metaverse angle as it is their chief motto at its stall in the main hall. NetOne’s mobile money division was not left out of things because it was paying for […]

Innbucks’ growth shows OneMoney could miss yet another opportunity

Why not write yet another article about Innbucks? The Simbisa Brands owned ‘wallet’ service which has been suspended by the central bank had achieved an incredible run. They came out of nowhere and their run in such a short time is way more inspiring than Zimbabwe’s second most popular mobile money service by number of […]

No, InnBucks is NOT phasing out USSD but service disruption came at worst time

Earlier this week through yesterday, the 13th of April, InnBucks’ USSD platform faced challenges. Users would get a message that the USSD service was not available. As a result users had to use the app instead to conduct their business.  InnBucks communicated that they were working with Econet engineers to resolve the problem in a […]

EcoCash FCA wallet cash-in RETURNS. Is the informal market going to jump on?

Last night EcoCash Zimbabwe launched its domestic remittance service and at the same event, the country’s largest mobile money operator also announced that Cash in services are back through its FCA Wallet that will operate from the brand new *153# USSD (and mobile app). This development looks to be in line with the near as […]

EcoCash enters USD money transfers with a domestic remittance service

It was just a matter of time, wasn’t it? With domestic remittance services launching left right and centre, EcoCash was the last marquee name that wasn’t in the mix. Which was, until last night, a little surprising… The remittance game in Zimbabwe is one of the most sought after because the figures for incoming funds […]

EcoCash Foreign Currency Account wallet cash-in service still suspended. Customer service staff confused

EcoCash allows users to have both a Zimdollar and a foreign currency wallet using the same phone number. So, if you have an EcoCash account, you already have the foreign currency account (FCA).  For now only two foreign currency accounts are available, the Rand account and the USD account. They work just like the Zimdollar […]

Zimbabwe trending in opposite direction to the rest of the world in fintech

Zimbabwe has a fascinating financial history. As a nation we have always been interested in the world of finance. In the early nineties, the Zimbabwean government liberalised the banking sector and in just over a decade, 14 new indegenous banks had been licenced. Yes, fourteen banking licences were issued, from CBZ in 1991 to Time […]

POSB launches loans available only to OneMoney customers

POSB Zimbabwe has announced a new micro-loan facility for OneMoney account holders called Mobiloans. The loans are akin to what Steward Bank and EcoCash have been doing with their Kashagi loans which were reintroduced last year. Dial *226# on your @NetOneCellular line now to apply for the instant POSB Mobiloan to buy stationery and smaller […]

2022 MPS wrap: Mobile money limits, crypto, remittances & more

The Reserve Bank of Zimbabwe yesterday released the 2022 Monetary Policy Statement (MPS). The central bank laid out a number of new measures and here are the highlights from the document. New Mobile Money limits The Reserve Bank of Zimbabwe has revised the mobile money limits for person-to-business from ZWL$20,000 to ZWL$25,000 with an overall […]

EcoCash services have been up and down all morning

Zimbabwe’s largest mobile money operator EcoCash has been experiencing some difficulties with its services this morning. From what we have seen on social media, EcoCash customers have been facing difficulties with getting into the *151# USSD, making payments and other transactions. Good morning @Tafidhos. We sincerely regret the unpleasant experience. Please note our EcoCash services […]

OneMoney launches domestic remittance service: everyone wants a piece of this industry

The domestic remittance game in Zimbabwe has become a little crowded of late. Just a couple of weeks ago, Trolleycom launched a city to city money transfer service called MojoMula which followed BancABC’s City Hopper, NBS’ Instant Cash, Access Forex, Steward Remit and the most popular service on the market, Mukuru. Well, it looks like […]

Ecocash Holdings Zimbabwe & Comviva win Silver in 2 categories at Emerging Payments Awards

Cassava Smartech Zimbabwe, trading as EcoCash Holdings Zimbabwe Limited, together with its long-term technology partner Comviva, has won two silver awards at this year’s Emerging Payments Awards. Cassava Smartech and Comviva won the silver for the Green financial inclusion initiative by mobile money platform EcoCash in the “Best Direct Account to Account Solution” and “Most Innovative Mobile or […]

Telecash & OneMoney are still issuing high-risk magstripe cards

As far as I know, I have never owned a Telecel line and seeing as y’all were upset that I was “bashing” the country’s smallest mobile network operator for its 15% Teleceash bundle discount, I’ve decided to become a Telecel subscriber. Getting the line was simple enough and it’s cheaper than getting an Econet line […]

Let us discuss the impact of the airtime recharge card phase out

In Liam Neeson’s voice, “whoever you are, wherever you are, if you’re participating in the foreign currency parallel market, we will find out how you are doing it and we will kill it, the loophole you’re exploiting that is,” says the Zimbabwean government. Seems they are serious too. Physical airtime recharge cards will soon be […]

Telecel’s 15% data bundle discount promotion: the stats say this won’t work

Zimbabwe’s smallest mobile network operator (MNO) Telecel has announced that customers will now be getting a 15% discount if they buy bundles through its mobile money arm Telecash. Enjoy a 15% discount everytime you get data bundles using Telecash! Hurry up and juice-up today. T&C's apply.#megabundlespromo#staysafe#tellsomeone — Telecel Zimbabwe (@Telecel_Zim) October 21, 2021 “Enjoy […]

No Dr Mthuli, we can’t keep blaming EcoCash and mobile money for depreciating dollar

A scapegoat is a goat upon whose head the sins of the people are placed. The goat itself is sinless and yet it has to bear the sins of the people. The Zimbabwean government is looking for a goat to place the local currency collapse sin on.  Every day a potential goat is identified and […]

EcoCash deals land 8 firms in court: Zim still treating symptoms, not cause

Eight companies appeared in court yesterday, the 27th, for illegally dealing in foreign currency. The companies allegedly bought foreign currency on the streets using EcoCash agents, illegally.  The unlucky eight are: Titanium Capital (Pvt) Ltd Dream High Investments (Pvt) Ltd Access Finance (Pvt) Ltd Tererati (Pvt) Ltd Vision Credit Score (Pvt) Ltd Capital Profit Financial […]

EcoCash turns 10, let us look back on its dramatic first decade

Yesterday, EcoCash celebrated its 10th anniversary. Only 10? It feels like we’ve had the mobile money solution for longer than that. That’s because of just how much impact the service has had in our lives. Granted, the last few years have been tough for the mobile money services provider. But there is no denying we […]

EcoCash tariffs going up in a few weeks, up to 25% increase

EcoCash, the operators of Zimbabwe’s largest mobile payments service of the same name has announced that they are increasing their tariffs effective the 21st of September 2021. EcoCash effected higher changes to their pricing for higher transaction amounts. The biggest jump is the 25% increase in the fees for paying $1 000 to $1 499. […]

EcoCash will be asking you to update your account details

EcoCash last week on Twitter put out a notice to its customers notifying them of a Know Your Customer (KYC) or account details update excercise. The message from EcoCash reads as follows: Customer Notice. — EcoCash Zimbabwe (@EcoCashZW) July 23, 2021 CUSTOMER NOTICE EcoCash Customer Details Update Dear Valued Customer,Please be advised that we […]

EcoCash’s Zimswitch services including bank to wallet are down

EcoCash has in a statement announced that it’s Zimswitch services are down. CUSTOMER NOTICE EcoCash/Zimswitch service interruption Dear Valued Customers,Please be advised that you may experience intermittent service disruptions on EcoCash / Zimswitch transactions due to a technical challenge. Efforts are underway to restore normal service as soon as possible.All other EcoCash services remain unaffected […]

Screenshots: Don’t fall for this Ecocash scam

One side effect of Statutory Instrument 127 of 2021 is that I have observed an uptick in the use of the RTGS dollar. This is driven in part by increased usage of mobile money, swipe and ZIPIT. Thanks to the new law people would rather buy using RTGS as most popular shops no longer offer […]

EcoCash warns customers of account hijacks (again)

EcoCash has released a statement warning customers to be vigilant especially where it concerns account hijacks or takeovers: Public Notice Warning: Guard Against Fraud EcoCash is aware of reports of fraud, where unsuspecting EcoCash customers have lost money to criminals using false identities after they harvest customers’ mobile phone numbers from social media platforms such […]