When we mentioned how Econet had successfully signed up over 1 million users for its mobile micro-insurance service EcoSure in two months, we also pointed out that some subscribers were forced to sign up for the service.
I wasn’t amused by the text that told me to keep a dollar in my EcoCash wallet for service I hadn’t registered to use or the message that I had already paid for EcoCash.
While EcoSure might be an awesome product, there is no reason why it should be forced on people.
While we wait for an explanation (coupled with an apology perhaps?) from Econet and some form of intervention from the regulator(s) (POTRAZ, Insurance Council and RBZ) you might as well save yourself the unwanted expense.
Here are the steps to follow if you want to disable the auto debit facility and prevent an unwarranted $1 deduction from your EcoCash wallet.
- Dial *900#
- Proceed to enter your EcoCash PIN
- On the menu select option 4: Manage Policy
- Select Option 2: Disable Premium Auto Debit
- Select Option 1 to Confirm
Alternatively you can just send an SMS that reads STOP#CMS to 30440. I tried this though but couldn’t get a response. I guess it was probably because I hadn’t been given that instructional SMS in the first place since I wasn’t an Ecolife subscriber back in the day.