Planned EcoCash maintenance not related to this week’s transacting problems

Posted by Read 3 Comments

If you tried using EcoCash these past few days, you probably encountered some issues. Problems like transactions just not going through and errors on the platform similar to the one below:

EcoCash error, mobiquity

EcoCash error some subscribers experienced this week. Mobiquity is the name of the Mahindra Comviva software platform that EcoCash uses.

So yes, it’s not just you. Some also reported that the regular Econet USSD platform for buying bundles (*143#) was also down.

As you may also know, EcoCash released a notice this week informing subscribers a planned system maintenance from will be carried out from saturday night to sunday afternoon this coming holiday weekend. Our quick assumption ofcourse was that the issues this week and the maintenance are related. That something needs fixing and and the whole system needs taking down for that to happen.

Advertisement

EcoCash Maintenance

 

Apparently though, it’s not so. A senior EcoCash Executive told us today:

‘The intermittent service disruption yesterday is not related to the scheduled maintenance. The system has since stabilized. The scheduled maintenance is meant to improve customer experience. We remain focussed on improving service delivery.’

It does make sense considering it’s not just Econet that’s taking advantage of the holiday long weekend to do some system maintenance. At least two other financial institutions, CBZ and POSB, are also doing system maintenance/upgrades over the weekend.

EcoCashEconet

EcoCash is a mobile money transfer facility which is run by Econet Wireless Zimbabwe. The facility has grown in leaps and bounds since its inception and is arguably the largest mobile money transfer agent considering the huge sums of transactions that the platform is said... Read More About EcoCash

Econet Wireless Zimbabwe, a subsidiary of Econet Wireless International, is the first and largest mobile network services provider in Zimbabwe. The telecoms giant became popular with its products and services such as Buddie. It has established branches in different corners of the country and enjoys... Read More About Econet

Previous

Working from home. Is it ideal?

Next

Tech in sport: Can it stop the alleged favouritism of Manchester United by referees?

3 Comments

  1. Downtime Again says:

    This is nothing new, econet/ecocash occasionally run unannounced system maintenance/repairs stealthy. They tend to do it late at night usually after 12am. Its unfortunate that i discover these system challenges when i need to use ecocash or whichever ussd menu. Am sure they doubting the length of this one hence the need to tell people in advance.

  2. mazuvamanomwe says:

    today is friday 11 august and the system is down already…

  3. Kevin says:

    System down already :/

Comments are closed.