EcoCash Reversals Are Much Easier Now As EcoCash Launches Self-Service Platform

Farai Mudzingwa Avatar
Data saving, phone

This morning EcoCash launched a new service they are calling EcoCash Micro Service. One of the most exciting features that will be part of this platform will be the EcoCash reversal. This means users will now be able to reverse some transactions without needing to go to any EcoCash shop.

How will the transaction reversal work?

The reversal process will be consensual which means if you send too much money to another subscriber you’ll  be able to initiate a reversal without having to get EcoCash customer support intervening. It will work for peer to peer transactions which is a bit unfortunate as the biggest issue still lies with transactions that go wrong when you’re buying from merchants.


EcoCash is also creating a self-registration portal that will allow the fraction of mobile users that aren’t on EcoCash to register without having to go to an Econet shop or an agent. This makes it even easier to join the largest mobile money provider in the country.

The registration is fairly simple. You just dial *151#>select option 7 (Wallet Services)> select option 7 (EcoCash Self Care) and the same details you gave to Econet when registering the line you dial with will be used to sign you up for self-care. It’s a seamless way of using data that was already at the disposal of the group to offer subscribers more integrated services. The web portal launched today also allows users to check their balance and their EcoCash statements.

You can register for EcoCash Self-Care here


  1. Anonymous

    3 months down the line am still battling to get a merchant reversal surreal!

  2. Lee Masuka

    This is wiser.Enabling self service Merchant reversals will be a disaster, as customers will reverse just after collecting goods

  3. Anonymous

    Not getting the OTP

  4. Anonymous

    has anyone at all managed to register on the platform? it’s asking for an OTP that it hasn’t sent yet, this is a bad UI/UX design

    1. Clever

      Same here. The OTP isn’t coming

      1. Anonymous


        1. Anonymous

          sucks much, they could have just mentioned that on the Registration Page 🤷

  5. The Principal

    Look more carefully at the reversal issue. BOTH sender and receiver must agree to the reversal before its done. Otherwise I will reverse after collecting the goods paid for. After all most of the details registered on Ecocash are fake.

  6. Lawrence Mbonjani

    Where is the security here??We will get conned soon after we release goods.Borh parties must be protected.

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