Telecel seems to be going through yet another rough patch… The country’s smallest mobile network operator put out a statement on the 29th of January 2022 saying that it was facing network challenges. However, Telecel’s customers have reached out to us saying the network has been down for days…
To all our valued customers . pic.twitter.com/FjRADSpV03— Telecel Zimbabwe (@Telecel_Zim) January 29, 2022
To our valued customers
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Telecel on Twitter
Telecel would like to apologize for the network challenges we are currently facing. Our Technical team is working flat out to rectify the problem as soon as possible.
This sort of thing isn’t new for Telecel because towards the end of last year the mobile network operator was down but that time it was due to a system upgrade. It’s not clear if this current outage is because of that upgrade or it’s something else entirely.
Hopefully, they can get it sorted out soon…
Update: Telecel’s response
Telecel Zimbabwe would like to draw the public‘s attention to the current network challenges that it has been experiencing intermittently. At the moment, customers are failing to make voice calls and at times access data services. This is due to expired software on the main Mobile Switching Controller (MSC). The software has since been renewed. However, the network is still having call control rejections.
The Company is working in close co-operation with the vendor Huawei, to rectify the challenge and we are confident of resolution in the shortest possible time. We would like to assure all stakeholders that there is no Regulatory threat to the operating license and we expect normal services to resume as soon as the technical challenge is rectified.
We are appealing to our valued subscribers to bear with us during this period.Telecel Zimbabwe