Over the past couple of days users of TelOne’s ADSL broadband service have complained that the internet’s been very slow, erratic and, in some cases no internet at all to speak of. We contacted TelOne to establish what the problem is and the company says they (well, their partner in Mozambique) suffered a service failure and they had to reroute internet traffic to some not so good routes.
The problem apparently started on Monday this week resulting in some users not having internet at all, and not getting any information from the company. One contact wrote to us “hey Techzim?…is it just this small town (Marondera)? or it’s something you are onto…we have no internet at all since nezuro (Telone)…any leads on this?”
According to the TelOne response we got, the failure was in the TDM network in Mozambique. TelOne then had to reroute some traffic through a redundant path (a SEACOM one we’re told), and according to them, the speeds on this link are not as fast as the primary one. TelOne says however that service was restored yesterday (Tuesday) around 11AM.
TDM is the TelOne equivalent in Mozambique and provides the transit fibre network that Zimbabwean internet providers use to connect to undersea cable systems at Mozambique’s Maputo shores.
We took this opportunity to ask the company another query we get from people from time to time. Users of the service complain that cable failure aside, the ADSL service has generally slowed down in recent months. TelOne’s response is basically that they effected data caps and so you’re getting what you pay for.
In the company’s own words:
When ADSL was introduced users were enjoying higher speeds than the data cap they paid for. For example a user on basic was enjoying upload speeds of 512k and download speed of 2048k (Platinum Package) instead of upload speed of 64k and download speed of 256k. However, with the introduction of the current billing system introduced in October 2012 customers were limited to their data cap. The speeds now appear to be slow because Tel•One now enforces the Service Level Agreements that users signed up for.