Breaking: Reserve Bank issues directive on mobile money agents. Telecash wins



We have just received the Reserve Bank of Zimbabwe’s official position on the mobile money agents war that was playing out between EcoCash and Telecash. The issue started after Telecel claimed that Econet was blocking them from accessing mobile money agents registered to rival mobile money provider EcoCash. Telecel then lodged an official complaint with POTRAZ who in turn directed them to the Reserve Bank of Zimbabwe as the relevant authority on mobile money issues.

The Reserve Bank of Zimbabwe has finally reached a position on the matter and the National Payments System department of the Reserve Bank has issued a directive on the matter. The directive favors Telecash and effectively barres any operator from entering into exclusive agreements with agents.


Operators can however apply to the Reserve Bank to have exclusive agreement with certain agents but that’s unlikely to work out as well for any of the operators.

Below is the full directive from the Reserve Bank of Zimbabwe or you can alternatively download it here.

1. It has come to the attention of the Reserve Bank of Zimbabwe that some mobile payment system operators are entering into agreements with agents in terms of which the agent is precluded from acting for any other mobile payment system operator.
2. The said exclusivity agreements or covenants are likely to have an adverse effect on competition and may be detrimental to the smooth operation of payment systems in the Country.
3. Exclusivity agreements will consequently hamper the Reserve Bank’s efforts of promoting financial inclusion and the expansion of financial services in the economy.
4. Against the foregoing background, and to deal with anti-competitive agreements, payment system providers are directed as follows:-
4.1 An agent may offer services to multiple payment system providers provided that the agent has separate contracts for the provision of such services with each institution and the agent has the capacity to manage the transactions for the different payment system providers.
4.2 Where an agent provides services for more than one payment system provider, such an agent may enter into a confidentiality agreement with each of the payment system providers for whom the agent will act.
4.3 Any payment system provider seeking to contract an agent which has already been contracted by another payment system provider to carry out agency services shall assess the capacity of the agent to manage transactions for different payment system providers.
5. Where a payment system provider requires entering into exclusive arrangements with an agent, the payment system provider shall apply to the Reserve Bank justifying why such an agreement is necessary.
6. The Reserve Bank shall consider such application and may approve or dismiss the application or may give an appropriate direction thereto.


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