If you are a TelOne ADSL home user you may want to know that TelOne doesn’t want you to associate your internet package with any expected speed anymore. On the company’s website, the home packages are now showing without the download/upload speed indication. Essentially, whatever speed you’re getting, that’s just it. See website screenshot above.
On why they are doing this, our guess is they don’t want to have to deal with people complaining and referring to what they expected vs what they are getting.
It’s not something unique to them. It’s actually standard with the mobile operators, Econet, Telecel and NetOne. You just know you’re getting mobile broadband without any fronting of technical stuff about minimum download and upload rates you should expect. But even then there’s an unsaid minimum speed expectation for a GPRS, EDGE and 3G connection. It’s however not standard with internet service providers where, traditionally, people buy a package based on an expected minimum download rate offered. That’s the only way you would decide whether to pay less or more.
The business packages still have the speed. There’s no difference though between the business and residential packages so we’re not sure there’s any actual difference in the service.
We’ve asked TelOne about this and we’ll post their update once we get it.
What has been your experience with TelOne ADSL lately on speed? What package are you on?