Have you received an apology and free airtime courtesy of Econet? Well, you are not the only select customer to get this. Users have begun receiving apologies from Econet for inconveniences suffered as a result of challenges they had with their billing channel. SMS messages confirming this bold move by Econet read in part that affected subscribers “have been awarded free airtime”.
It is very difficult for a conglomerate the size of Econet to publicly acknowledge that they erred offering retribution, outside of the fact that “free” does not at all resonate with Econet. If this is true, the magnitude of the problem must have been pretty serious or they had some persuasive force pressuring them into this humbling exercise.
We are not sure what these “challenges” are but the SMS messages points to system difficulties experienced between the 7th and the 13th of June. However, given Econet’s history with complaints of “disappearing” airtime, one is tempted to think that the accusations could have been true and that Econet has since resolved the system anomalies.
The last time we can remember Econet issuing an apology and refunding customers was when its billing system again had challenges back in 2013. We are not sure what type of damage such occurrences have on its licence and whether or not independent auditors are consulted in such scenarios considering POTRAZ itself does not have a Monitoring System yet. It is otherwise difficult for one to account for the purported loss.
Have you received an apology? How much airtime did you get? Let us know.