Many people in Zimbabwe are now using Ecocash to make payments, send and receive money and pay bills. The rise in the use of Ecocash is coinciding with system failures on the platform and in turn, this is generating harsh criticisms.
One of the major problems that are enraging customers is the double debiting of a single transaction in customers account. Furthermore, the rectification of such transactions takes about 24 hours which is further fuelling customers anger.
However, Ecocash users will be glad to know that Ecocash can now stop customers from having their accounts debited twice for a single payment.
Ecocash can now stop a customer from making a payment twice (double debit mistake) by ensuring that the customer waits for 5 minutes before they can be able to make the same transaction.
For instance, if a customer buys bread and their account get debited but they fail to get a notification in time and they attempt to make another payment for the bread inside 5 minutes of the first payment. Ecocash can then stop this transaction until 5 minutes has elapsed. Usually, double debiting happens in less than 5 minutes so this move makes it impossible for double debits to happen.
This is a good step that will see Ecocash reducing customers complaints and customers being confident in using the Ecocash platform. It sets an attractive precedence for a company like Zimswitch which can copy this function.
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