People have been facing challenges accessing or transacting through EcoCash since yesterday and though it seemed the situation had been resolved briefly the mobile money service is still not working.
Yesterday the only communication given by EcoCash was:
Dear Valued Customer
We apologise for service disruptions you may be experiencing in trying to transact on EcoCash. Our technical team is working to resolve the technical challenge and we will inform you as soon as normal service is restored. We regret any inconvenience caused.
Apart from that not much is known as to what the problem actually is.
STOP TRYING TO TRANSACT ON EcoCash FOR NOW
Until EcoCash is fully up again -something EcoCash said they would announce on Twitter- it may be best to stop trying to transact using the platform. Many people have seen their funds disappear during the outage. In shops people have been making transactions that are not reflecting, but balances are still being debited.
Tried do buy data using ecocash last night. I failed after countless trials and my balance was all gone.
— Obert Mashowa (@ObertMashowa) July 3, 2018
I also tried to buy my food using ecocash zvikaramba..the system is down. Econet do something pliz
— Kambuyu Tendai Lovelace (@KambsLovelace) July 3, 2018
When Ecocash keeps telling you "system busy" and you're trying to make a critical transaction 😠😡😠😡😠😡😠😡😠😡😠 What's going on guys @EcoCashZW ????
— Miss C 🇿🇼 (@the_dimpled_one) July 2, 2018
According to a source, some shops have started instructing customers not to use EcoCash as they were emailed by the mobile money service provider who is failing to keep up with complaints of people coming to demand their money.
Obviously it’s a huge inconvenience not to be able to transact especially if you have some critical situations that require those transaction but the process of getting recovering your money is not a particularly pleasant one either.
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