How To Use Vaya Lift, Econet’s Own ‘Uber Like’ Ride Hailing Service


Vaya Lift, courtesy of Cassava Smartech (also courtesy of Econet the parent company of these two), is the newest kid on the block as far as ride-sharing services apps are concerned, in Zimbabwe. A numerous number of ride-hailing services startups have popped up in Zimbabwe in recent years, with startups like Hwindi Taxi, G-Taxi etc being pioneers.

Anyway, let’s not talk about other ride-hailing apps for now, we wouldn’t want to steal Vaya Lift’s thunder today. Let’s talk about how you can use Vaya Lift.

1. Download the app

First things first, download the Vaya Lift app from Google Playstore for Android users and App store for IOS users. After downloading the app follow the easy steps of registration presented to you in the Vaya Lift app.


2. Select the type of service you want

This is when you choose the type of vehicle you want to transport you, maybe you want a very commodious vehicle. Under this, you will also select where you want to be picked or where you are located and where you are heading to or your destination.

Vaya Lift is (for now) primarily a ride-hailing service to move you from A to B. But in future Vaya Lift, it will introduce parcel delivery and logistics services as well. So in future, you would have to choose whether you want Vaya Lift to take you somewhere or to deliver your parcel elsewhere.

3. Acceptance and declination

After selecting your preferred service, the nearest Vaya Lift driver will then accept your request, at which point you can then review the driver’s driving behavior in the form of Vaya Lift’s ratings.

N.B you will have 2 minutes to accept or decline a driver before you are charged cancellation charges. You heard me right, you will be charged “cancellation charges” if you chose not to take a ride after 2 minutes elapses.

4. Getting ready to go

After accepting your Vaya Lift car or driver, you can then start to see (in the Vaya Lift app) your driver making their way to you. And when the driver arrives at the pickup point, you will get a notification and you hop in the Vaya Lift car. That’s it.

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