Econet Explains What Happened to Their Network On Monday: Something Happened In Masvingo

Mobile subscribers, Zimbabwean telecoms, African communication, Broadband, Connectivity, Signal, Access,

Most of the day on Monday a lot of Econet subscribers could not make calls, send SMS messages, check their balance and worse could not use the USSD platform to perform EcoCash transactions.

According to the Herald, Econet issued a statement last night explaining what happened. Well unless the Herald skimmed off the actual explanation, none was given really. None that makes sense anyway. They just told us what we went through:

The Herald says:


In a statement released last night, the mobile giant said the fault initially resulted in call failures in the Masvingo region only, but later escalated to a nation-wide problem following an abnormal surge in traffic, which led to instability on its key network systems.

Wait, what did you say exactly? There was a nation wide surge in calls because of some failure in Masvingo?

They quote Econet thus:

The instability on our key network systems resulted in intermittent failure by customers to make calls, send SMSes (messages), browse mobile data or to use USSD for services such as EcoCash and to purchase product bundles across the network

Well, we knew that already…

The issue of foreign currency

We have been saying here the current state of affairs in the country makes it difficult for operators to maintain a consistent quality service. There isn’t any foreign currency for these guys to import replacement equipment and other services they get outside the country to keep their networks oil smooth.

Econet said the same thing to the Herald:

We are confident of our back-up systems, but access to foreign currency would certainly enhance the robustness of these systems

The fact of the matter unless the authorities do something, the quality of service is going to keep deteriorating. Unfortunately for you and I, the something to be done is to allow tariff increases so operators can compete with other businesses on the foreign currency market.

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4 thoughts on “Econet Explains What Happened to Their Network On Monday: Something Happened In Masvingo

  1. Hie guys I hope you would be useful to our plight in Highfield Engineering where I stay we have a problem a huge problem with Network especially ECONET from where I reside. My cell contact number is 0773… or my Wifes 0771…. we can barely recieve calls or dial out without going going outside tha hose always infact going out of the yard to the road to have NETWORK Coverage. If you google on Maps my arear is in Highfiels House number — Engineering —rd Street it is difficult to get network every time you try to. Can you be of assistance by visiting our arear and do a fact finding I notified ECONET Masasa some time 2 years ago but they did not respond. So please help us

    Editor’s note: We removed personal identifying information from this comment to protect the user. It’s not safe to give your number and address in a public forum like this. Someoen can easily call you and pretend to be Econet so they can find out if you are home etc

    1. You are not very bright Sir to release all this information in to the public domain

      This is not an Econet support platform

      We are Techzim not Econet

      Kindly drop your problem privately with Econet

      Interesting to note that it’s been 2 years and you still face the same problem, it either says something about you or Econet

      Be guided accordingly in this digital age


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