advertisementBuy ZESA tokens online

TelOne announces $80 million outstanding bill cancellation


TelOne LogoTelOne, the country’s sole fixed line operator, announced today that they have cancelled debts of residential customers amounting $80 million. Each customer will have a total of $257.82 credited to their account. The debt cancellation follows similar moves by other parastatals – ZESA (national power company) and come city councils – in recent months.

In the announcement today, TelOne said that the cancellation was in view of the “cash-flow challenges currently facing our clients across the market”. The cancellation will be effected on the October 2013 statements.

Most TelOne customers accumulated huge debts, some amounting to thousands of dollars, in the period of transition from the Zimbabwe dollar to the multi-currency regime in 2009. The hyperinflationary changes in money value before dollarisation meant billed amounts would be worth much less by the time the customers settled. So essentially, TelOne customer were paying close to nothing for the service. The change to the US dollar was swift and many customers caught unaware resulting in huge US dollars bills.The result was that most closed their accounts leaving the debt unpaid, and numerous debt collection threats issued by the operator have largely been ignored.


The issue of unsettled accounts has affected the uptake of other TelOne services like ADSL, as initially customers were not allowed to subscribe for new services until they settled all outstanding debts. Eventually, TelOne did away with this requirement but its not clear just how much uptake it resulted in.

Quick internet and voice recharge

You're buying for using Is that correct?

If anything goes wrong, click here to enter your query.

Quick NetOne, Telecel, Africom, And Econet Airtime Recharge

If anything goes wrong, chat with us using the chat feature at the bottom right of this screen

You might also like

MultiChoice Group selects Metrological to deliver premium OTT services to DStv

Harare City Council to blacklist rate defaulters

Phenomenon Technologies partners with UK firm to provide applied science kits

Zim drone expert to speak at the Drones & Unmanned Aviation Conference