Econet facing widespread service outage

Staff Writer

9 May 2023

You probably have spent most of the day toggling your phone’s airplane mode or restarting it to get it to work. Well, you are not alone. Econet is facing some system challenges that are affecting its services. Seems like data is one of those services that is still up and running. Services that are unstable right now include on-net calls, SMS, EcoCash, and their services menu for buying bundles.

Notice to our Valued Customers. pic.twitter.com/XFzUQF75g5
— Econet Wireless (@econetzimbabwe) May 9, 2023

There is no timeline yet as to when this system challenge will be resolved so for now you may need to find an alternative. We are also running a survey on your experience with mobile internet in Zimbabwe that you can take part in by clicking here.

Broadband

11 comments

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Isaac

9 May 2023 15:23

The outage slowly kicked in. 3G was affected way before it moved to 4G.

Some suggested solutions such as changing your DNS settings to Googles, OpenDNS or Cloudflares. Does this solve anything for those who have tried it?

Reply
1. Isaac
  
  9 May 2023 15:25
  
  Ah wait. I’m talking about the network connectivity issues especially on 3G. Some sites have been failing to open. Even on 4G yesterday I could not comment on this platform. I even struggled opening the site.
  
  Reply
2. Clueless
  
  10 May 2023 10:26
  
  Opendns or cloudflares what’s that
  
  Reply
  1. Isaac
    
    11 May 2023 10:55
    
    Was hoping techzim would try to shade some light but …
    
    They’re the DNS servers we use. You see computers have to resolve urls to their IP addresses such as 185.124.160.131 for techzim.co.zw
    
    We normally use Googles DNS servers by default which is 8.8.8.8 to resolve these urls (I stand to be corrected). The guys suggested that we could use other alternatives like Cloudflares 1.1.1.1 or OpenDNS which I think is 4.4.4.4.
    
    I personally don’t think that’s the problem or would help either way in this case.
    I hope I explained this in a way you can understand and is correct.
    
    Reply
Terence Clark

9 May 2023 15:36

I bought bundles using YoMix but they never activated

Reply
ehe ok

9 May 2023 18:30

we are f u c k ED

Reply
ehe ok

9 May 2023 18:31

we are f u ck ED

Reply
Isaac

11 May 2023 17:09

Just received this from Econet

Dear Customer. We offered you FREE DATA from 6.30 pm (11 May) to 3am (12 May), while our teams were working to resolve the technical challenges.

Reply
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Equill

7 September 2023 08:59

Most likely, you have been fiddling with your phone’s airplane mode or restarting it all day. You are not alone, though. The system issues Econet is experiencing are having an impact on its services.
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